CTS Ironmongery Ltd (formerly Calder Trade Supplies Ltd) was founded in 1987 and has had an online presence since 1999. We pride ourselves on offering an outstanding service and customer experience throughout the buying process. Building partnerships to help build better communities.
Our Mission:
At CTS Ironmongery Ltd, we strive to be more than just a supplier; It’s our mission to be the go-to destination for tradespeople, offering an extensive range of products and a team of experienced and dedicated staff, who are ready to assist you in finding the perfect solution for your project, whether large or small.
We take pride in our commitment to customer service, providing best advice and delivering premium products at competitive prices. Whether you’re looking for architectural ironmongery solutions, across a range of applications, a comprehensive range of fire protection products, power tools, adhesives, abrasives, fixings and much, much more, CTS has you covered.
Our Values:
1. A Customer-Centric Approach: We are committed to customer care throughout the buying process. It’s our mission to help customers with any inquiry, no matter how challenging it may be, to ensure they find the right solutions. Our commitment to customer support doesn’t end with a sale. We stand by our customers, providing post-sale support, guidance, and assistance whenever needed, ensuring the long-term success of their projects.
2. Knowledge and Expertise: The CTS team has years of experience within the sector and extensive product knowledge, allowing us to offer best guidance to our customers, helping them make informed decisions.
3. Competitive Pricing: We understand the importance of cost-effectiveness. We offer fair and competitive pricing, ensuring that our customers receive exceptional value for their projects.
4. Unwavering Integrity: We hold ourselves to the highest ethical standards. Honesty, transparency, and trustworthiness in every aspect of our business, from dealings with customers to interactions within our team and with our partners.
5. Operational Efficiency: Efficiency is at the core of our operations. We are constantly optimizing our processes to reduce lead times, enhance productivity, and reduce waste, ultimately delivering a swift, reliable service.
6. Continuous Improvement: We constantly seek ways to improve our knowledge, services, products, and processes. Through innovation and adaptation, we strive to remain at the forefront of the industry.
7. Diverse Product Range: We understand the importance of having the right products at the right time and at the right price point. We offer a wide range of products ex-stock, from the industry’s leading brands, so that no matter what your project, we can deliver the solutions you require.
8. Sustainability: We have an ongoing commitment to being environmentally conscious and to implementing sustainable practices across the company. We actively seek eco-friendly solutions and encourage responsible use and disposal of our products.
9. Community Engagement: We believe in giving back to the community and actively participate in initiatives have a positive social impact.